This flowchart outlines the steps involved in the mediation process. Click on each step for more details.
This is the first conversation occurs over the telephone. The main purpose is to schedule an appointment to meet with the decision makers. Our discussion will include:
1. Any questions about the process;
2. Background information to start a client file;
3. Confirm the Parties are aware mediation is being considered;
4. How to make contact with the Decision Makers (e.g. Executors or Trustees for an Estate and Owners or Managers for a Workplace) as they decide when mediation will be used to resolve the issues.
5. After the face to face meeting in which the Decision Makers determine mediation is the appropriate process to resolve the issues, a copy of the Retainer Contract will be provided for everyone to review in detail. We will determine what type of mediation will be used and everyone involved will sign the contract. The Retainer deposit is collected at this time.
NOTE: Details about your situation will be discussed during the Interviews.
Interviews will be conducted either individually or as a group depending on the situation. During each interview, we will discuss the details of the situation and set reasonable expectations for the resolution process. Next we establish priorities, confirm goals and review what documentation will be required to move forward (if required).
The number of mediation sessions will be dependent on the cooperation of the parties. Sessions run for about an hour and a half, sometimes more if headway is being made. Informed people make better decisions and it is important to allow time for individuals to research and seek advice from professionals about the topics being negotiated. Mediation sessions are more successful with a defined aim. To accomplish this, only one or two topics are discussed each session.
Review the Memorandum of Understanding
This is the final step in the mediation process. The Memorandum of Understanding (MOU) is the goal of all mediations. It is a written summary of all topics cover during the mediation process. This is a detailed, line by line review to ensure the accuracy of the document. Corrections are made immediately and the final draft is printed. After the MOU is finalized the parties sign the Disclaimer and copies of the MOU are provided to the parties.